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Frequently Asked Questions

Discover answers to Doctortora’s most frequently asked questions.

General

What is DoctorTora?

DoctorTora offers high quality and access care through an on-demand service where patients can conduct video consultations with primary care doctors using a smartphone. By combining our leading technology with our team of highly-trained healthcare professionals, we ensure patients can access healthcare – when they need it, wherever they are. 

How does DoctorTora work?
  1. Simply download the DoctorTora mobile app from the Apple App Store or the Google Play store.
  2. Register and select your symptom.
  3. Our digital health assistant will gather information on your health concern and you’ll be placed in a digital queue. The typical average waiting time is 5 minutes or less.
  4. The doctor will video call you through the DoctorTora app.
  5. After your consultation, you will receive a consultation report with a summary of the key information you need.
What is the benefit of using Doctortora?

With the Doctortora App, you have direct and convenient access to a doctor, without spending time traveling to the doctor or in the waiting room.

What are the operating hours of the Doctortora app?

Our service is available daily from 8:00-20:00. At Doctortora, we believe in offering our customers the best service, whenever they need it.

What languages do the doctors speak?

All DoctorTora doctors speak Greek and English. You can conduct the consultation in either language.

Can I use DoctorTora if I'm just visiting Greece?

Yes, the DoctorTora service is available to visitors in Greece. Our doctors can conduct consultations in Greek and English.

Consultations

What healthcare issues can I discuss on Doctortora?

The services provided through our app include basic medical guidance on healthcare issues that can be managed by a family doctor. They cover cases of symptoms that do not require in-person consultation or hospitalization. If needed, our doctors may prescribe medication or referrals.

Here are some of the symptoms we can help you with:
– Cough
– Nausea and Vomiting
– Joint Pain
– Sore Throat
– Eye Problems
– Neck and Back Pain
– Itchy Skin
– Stomachache
– Urinary System Infections

Keep in mind that you need to seek physical care immediately if you have a lot of difficulty breathing, have a lot of bleeding that won’t go away, or have severe pain that started suddenly. In an emergency, seek immediate help by calling 112.

Can I use my own app to discuss a health problem of another person?

No, each individual user registration in the app is strictly personal. Users may contact the doctor only for personal issues.

Can I get a prescription? Can I get a prescription renewal?

Many prescriptions can be renewed through us.

Do you write referrals?

Yes. Based on the medical assessment of a doctor, a referral to another healthcare provider may be prescribed in some cases.

What is the cost of the DoctorTora service?

Downloading and accessing the DoctorTora app is free. To have a video consultation with a doctor, the price is 19.90€ per consultation. Payment occurs before you have the consultation.

Our Operations

Do I need to make an appointment to see a doctor?

No, a scheduled appointment is not needed to talk to a Doctortora doctor. Log into the app and start a chat. Then the first available doctor will reach out to you.

I had an appointment and now I want to talk to the same doctor again again. Can I do that?

Whenever you need a doctor, your request will be answered by the doctor on duty.

The doctor isn't answering immediately. What should I do?

During your chat with the doctor, there may be periods when the doctor is preparing your referral or is chatting with another patient at the same time. Don’t worry. Just go on with your other business and when the doctor sends you a message, the app will notify you, so you may enter and continue your chat.

Data and Privacy

Is my data safe when I use the Doctortora app?

We have taken all the necessary measures to safeguard the data you share with us, in compliance with the legal requirements regarding the protection of sensitive data. 

Who has access to my medical journal?

Only the healthcare staff with whom you have contact regarding your case.

What do your General Terms and Conditions mean?

Please refer to our General Terms and Conditions.

Complaints

I have a complaint or a question about the app. Who do I contact?

If you have a complaint or a question about the app, you can contact us at info@doctortora.gr